Returns & Exchanges
At Doich Foods, we take pride in the quality of our gourmet products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer a 14-day window for returns on shelf-stable goods and immediate resolutions for any damaged perishables.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
For items damaged during transit or quality concerns, please attach clear photos of the product and packaging to your email.
Secure Packaging
Once approved, place the unopened, shelf-stable items back in their original shipping box to ensure they remain protected during transit.
Receive Refund or Replacement
After we process your return, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing